How to Spa

How do I choose my treatment?
Just ask yourself: Is my primary goal relaxation, spending time with a loved one, stress reduction, or to address a specific skin condition such as dry skin, enlarged pores or fine wrinkles? Once you identify what you want to achieve through your visit, we can easily assist you in making recommendations.

Please call 505-353-5444. We are open 7 days a week and we’d be glad to answer any questions you have and assist you in planning a spa experience centered around your interests.

How do I schedule service(s)?
So that each guest receives the best service possible, we ask that you contact us in advance by calling 505-353-5444 or complete our Contact Us form. Walk-ins are welcome, but are available on a limited basis.

To hold a reservation we ask that you provide valid credit card information or a current gift certificate number. In order to help our team exceed your expectations, please communicate any special requests or medical conditions at the time of reservation.

What happens if I am unable to keep my original appointment?
Because your spa experience is reserved especially for you, we kindly ask for advance notice if you need to change the date or time of your reservation.

If you must cancel or change a reservation, we ask that you notify us 24 hours prior to your scheduled appointment time. A 50% charge will be applied to your credit card or gift card used to secure the reservation for failure to follow this policy. No show appointments will be charged in full.

Do you provide appointment reminders?
Yes, appointment reminders are offered by phone. Appointment confirmations are provided as a courtesy and each guest is ultimately responsible for arriving to scheduled appointments.

When should I arrive for my treatment(s)?
We encourage you arrive 15 minutes prior to your scheduled appointment time to complete paperwork, enjoy our luxuriously appointed locker rooms, and our relaxation lounge with a soothing beverage.

What if I arrive late for my appointment?
Arriving late will simply limit the time for your treatment. Please be prompt in your arrival, as all services will end on time and be charged in full regardless of late arrival. 

What should I wear?
Arrive as you wish. Robes and slippers will be provided as well as a private day use locker for your personal belongings. Please leave all valuables at home or in your guest room, as Spa Botanica cannot be held responsible for loss of personal items. To respect your modesty, you will be professionally draped during your services.  Disposable undergarments will be provided in the treatment room and upon request.

Is there Spa Etiquette?
Yes, we respectfully ask that you leave cell phones turned off and lower your voice while you visit us so that the tranquility of the spa is preserved.

Should I shave before my treatment?
Shaving is not recommended prior to any body treatment or hair removal service. Do not shave 24 hours prior to body treatment services. Waxing services require a minimum of 1/4 inch of hair growth. Men receiving facials should avoid shaving 4 hours prior to treatment.

Whom should I inform of special health issues?
In order to avoid disappointment, please notify the spa receptionist at the time of reservation if you are currently under a doctor’s care or have any special medical considerations. This includes but is not limited to recent surgery, allergies, high blood pressure, cold sores (for facials), fungal infections, pregnancy and cancer. Special health considerations should also be listed on the Guest Consultation Form which will allow our therapists to customize your services and make recommendations to best suit your needs.

I’m pregnant. What services are available?
Spa Botanica offers a variety of spa treatments for expectant moms. Skincare experts recommend a facial to address hormonal changes in your skin; a foot massage to ease soreness and swelling; as well as a pedicure to keep your feet looking good while you may not be able to care for them yourself! The Mother To Be “Pre-natal massage” is a gentle technique to nurture you and your baby to help alleviate pregnancy related to aches and pains. For the safety of mom and baby, please note company policy prohibits our team from performing massage during the first trimester of pregnancy or during any high-risk pregnancy. Baths, body wraps and steam room usage are not permitted during any stage of pregnancy.

Do you offer spa services for children?
All guests must be 16 years of age or older to schedule a treatment. A parent will be required to sign the Guest Consultation Form.

How much should I tip my therapist?
Gratuity is not required, but greatly appreciated. 15-20% gratuity is customary for service that meets or exceeds expectations.

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